http://www.markerconsulting.com en-us N/A c.martin@markerconsulting.com Tue, 06 Jan 2009 09:31:03 UTC 20 http://www.markerconsulting.com/articles/133/1/quotStay-interviewsquot-more-useful-than-exit-interviews/Page1.html Employers can improve staff retention by conducting "stay interviews", which are far more valuable than traditional exit interviews, according to a senior recruitment executive.

Chandler Macleod Consulting executive gm David Reynolds said by the time an employer carried out an exit interview, it was already "too late", and annual satisfaction surveys didn't provide timely information.

Companies should be more proactive in monitoring staff satisfaction by undertaking a regular workplace health check and allowing employees to evaluate their performance as an employer, said Reynolds.

"While many businesses conduct exit interviews when staff resign, very few think to conduct a 'stay interview'. The main benefit of a stay interview is that you're able to identify issues and problems at an early stage, before they've reached crisis point and are causing high staff turnover," he said.

The concept of stay interviews was still relatively new to the Australian workplace, Reynolds told Shortlist, but innovative employers, especially in the financial services sector, were beginning to trial the concept.

Reynolds suggested employers conduct stay interviews on a quarterly basis as this allowed managers to keep abreast of issues that could potentially lead to staff turnover, he said.

The interviews should be handled by an independent facilitator such as the HR department or an employee from a different area, rather than the employee's direct manager, he said.

To see David's biography, click on his name.]]> no@spam.com (David Reynolds) Tue, 03 Jul 2007 02:59:03 UTC http://www.markerconsulting.com/articles/133/1/quotStay-interviewsquot-more-useful-than-exit-interviews/Page1.html